Connecting ideas,
powering progress.
Tulio Internet is working to make technology
easy to use and accessible for everyone.
What we do
We know technology can be confusing. We're working to simplify IT and ensure your business can make the most of the latest technology solutions.
1200+
people served annually
01 — Bespoke IT Solutions
We can provide you with the IT support you need, paying special attention to your requirements and goals.
02 — Full-scale Business Support
With full-scale business support we act as a partner to you, ensuring you stay ahead of the technological curve.
03 — Long-term IT Strategy
IT support isn’t just about new computers or anti-virus; it’s about having the right systems and processes in place to promote a secure, growth-driven future.
Get in touch
Let's get the ball rolling, shall we?Leave us a few details of what you're looking for.
Our team would love to hear from you!
Careers @ Tulio
Interested in working with us? Find out latest openings below!All applicants must be eligible to work in their country of residence. Tulio Internet is unable to provide sponsorship at this time.
| Current Posistions |
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| There are currently no open positions. |
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Thanks for completing our contact form on behalf of {{contactform.contact-org}}. We'll use your email address {{contactform.contact-email}} to respond to your enquiry.One of our advisors will be reviewing your enquiry shortly, and will be in touch soon! Typically, most enquiries are responded to within 24 hours, though this might take longer over weekends and holidays.If you'd like to speak with a member of the team sooner, please give us a call:
US and International Callers
+1 (914) 979 7655UK Callers
+44 (0) 333 090 9586
Telephone lines are open Monday to Friday, 8am - 10pm, and Saturday's, 10am - 5pm (UTC +0000).
We look forward to working alongside you soon!
Get support
If you're already a customer, you can get in touch with us in a variety of ways.
Get in touch via email:
IT Support Desk
[email protected]
Our IT Support Desk email is monitored 24 hours a day, 365 days of the year. Typical response times are 2 hours during the day (7am-7pm), and 5 hours overnight (7pm-7am) (UTC +0000)
Project Support Desk
[email protected]Accounts and Billing Support
[email protected]
Our Project Support Desk and Accounts Department is open Monday to Friday, 9am until 6pm (UTC +0000)
Get in touch via telephone:
US and International Callers
+1 (914) 979 7655UK Callers
+44 (0) 333 090 9586
Telephone lines are open Monday to Friday, 8am - 10pm, and Saturday's, 10am - 5pm (UTC +0000).
Raise a request through our portal:
Sorry, our portal is temporarily unavailable.
Our Project Support Desk and Accounts Department is open Monday to Friday, 9am until 6pm (UTC +0000)
Get a remote support session:
You'll be generated a code that you can share with one of our support agents.
Check service status for known issues.
If you've requested remote support assistance from one of our technicians, then you're in the right place!Please use the button below to download our remote support tool, which will allow our technician to access and control your computer remotely, allowing us to help get your computer back up and running again without waiting for an on-site visit.Please make sure you download the correct version for your operating system.
Once downloaded, please provide our technician with the 9-digit code generated within the support application.
Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.Contact details
Telephone: +44 (0) 20 8132 3225
Email: [email protected]
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:•Names and contact details
• Addresses
• Date of birth
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Account information
• Information relating to loyalty programmes
• Website user information (including user journeys and cookie tracking)
• Call recordings
• Information relating to compliments or complaintsWe collect or use the following information for the operation of customer accounts and guarantees:• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details
• Information used for security purposes
• Marketing preferencesWe collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:• Names and contact information
• Customer or client accounts and records
• Call recordings
• Financial transaction informationWe collect or use the following information for service updates or marketing purposes:• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Records of consent, where appropriateWe collect or use the following information for research or archiving purposes:• Names and contact details
• Addresses
• Location data
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Records of consent, where appropriateWe collect or use the following information to comply with legal requirements:• Name
• Contact information
• Identification documents
• Financial transaction information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:• Consent
• Contract
• Legal obligationOur lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:• Consent
• Contract
• Legal obligationOur lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:• Consent
• Contract
• Legal obligationOur lawful bases for collecting or using personal information for service updates or marketing purposes are:• ConsentOur lawful bases for collecting or using personal information for research or archiving purposes are:• ConsentOur lawful bases for collecting or using personal information for legal requirements are:• Legal obligation
Where we get personal information from
• People directly
How long we keep information
We only store your data for as long as is necessary to maintain an account with us. If you cease to use our services, your data is typically deleted within 24 months of last use.Financial information, including transaction history, is stored for 7 years in order to comply with our legal obligations.
Who we share information with
Data processorsStripe
This data processor does the following activities for us: Credit/Debit Card PaymentsNominet
This data processor does the following activities for us: Domain name registrationTucows (OpenSRS)
This data processor does the following activities for us: Domain name registrationGeoTrust (Symantec)
This data processor does the following activities for us: SSL/TLS CertificatesGoogle Analytics
This data processor does the following activities for us: Control panel analytics. Reporting on anonymised data.20i Ltd.
This data processor does the following activities for us: Customer records.Others we share personal information with
• Professional or legal advisors
• Financial or fraud investigation authorities
• Relevant regulatory authorities
• External auditors or inspectors
• Organisations we’re legally obliged to share personal information with
• Debt collection agencies
Sharing information outside of the European Economic Area (EEA)
Where necessary, we may transfer personal information outside of the EEA. When doing so, we comply with the EEA GDPR, making sure appropriate safeguards are in place. Please contact us for more information.Where necessary, our data processors may share personal information outside of the EEA. When doing so, they comply with the EEA GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:Your right of access - You have the right to ask us for copies of your personal data.Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the Data Protection Authority.The Data Protection Authority’s address:Information Commissioner’s OfficeWycliffe House
Water Lane
Wilmslow
CHESHIRE SK9 5AF
UNITED KINGDOMHelpline number: +44 (0) 303 123 1113Website: https://ico.org.uk
Last updated
14 March 2025
Website Terms of Use
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tulio Internet’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.The term ‘Tulio Internet’ or ‘us’ or ‘we’ refers to the owner of the website, Tulio Internet Limited, whose registered office is 128 City Road, London EC1V 2NX, United Kingdom. Our company is registered in England and Wales, with company number 16316454. The term ‘you’ refers to the user or viewer of our website.The use of this website is subject to the following terms of use:• The content of the pages of this website is for your general information and use only. It is subject to change without notice.• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, your data will be stored and handled in accordance with our Privacy Policy.• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Last updated
14 March 2025
Service Alerts
If we're expecting some disruption to our services, or have maintenance windows planned, you'll find information about this here. We try to keep this page up-to-date with incidents as they unfold. If you're facing an issue that's not listed here, please get in touch.
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